Bhavik
Product Management | Product lead | Product consulting
About me
Product Management professional with experience in launching products at scale & innovate for simplicity. i have experience across industries in new product development, launching products & platforms, user research, UX design, technology program management, customer service/biz-ops setup, leading product roadmaps
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What I love about product management is creating solutions to help users achieve their goals with minimal efforts and generate business value. Product management prvides opportunity to work with almost all the departments of organization to sketch new ideas to solve the real world problems. i enjoy seeing products through complete product lifecycle - customer research, requirement gathering, designing functional specifications, wireframes, user acceptance testing and roll-out.
Professional Journey
Product Manager
Travel @Amazon
Aug 2018 - Oct 2020
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Worked as a Product manager in Amazon India to launch Travel booking categories. Lead end to end launch of Bus booking category and grew it. Also worked on travel platform and personalisation features for customers.
About me
Product Management professional with experience in launching products at scale & innovate for simplicity. i have experience across industries in new product development, launching products & platforms, user research, UX design, technology program management, customer service/biz-ops setup, leading product roadmaps
​
What I love about product management is creating solutions to help users achieve their goals with minimal efforts and generate business value. Product management prvides opportunity to work with almost all the departments of organization to sketch new ideas to solve the real world problems. i enjoy seeing products through complete product lifecycle - customer research, requirement gathering, designing functional specifications, wireframes, user acceptance testing and roll-out.
Professional Journey
Product Manager
Travel @Amazon
Aug 2018 - Oct 2020
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Worked as a Product manager in Amazon India to launch Travel booking categories. Lead end to end launch of Bus booking category and grew it. Also worked on travel platform and personalisation features for customers.
About me
Product Management leader with ~8 years of experience in launching products at scale & innovate for simplicity.
I have worked across Internet marketplaces, fin-techs & Travel and also enhanced features with ML & GenAI based solutions.
I have worked with large scale teams & products at Amazon Pay, DeliveryHero & Blibli.com while I have also worked for startups like Tapzo and Rakuten Viber. My major experience has been on simplifying user jounreys by enhancing areas of Search & discovery, Product led Growth, and faster & smooth Payments. I have experience in leading and growing product teams, setting up product processes & leading strategy for the B2C/B2B products.
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Open for Fractional CPO and consulting product management assignments. Providing consultations for:
- Product management org setup for startups
- Product discovery work-shops
- Independent UX reviews
- Strategy consultations for Product led growth
- Content Review automation solution setup for E-com (using ML/GenAI)
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I am currently based in United Kingdom, but open to assignments world-wide. Reach out to me for consultation.
Professional Journey
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Launching Fintech wallet in one of the larget market for Rakuten Viber. Potential opportunity for ~11M MAU. This will unlock ability for Personal users to chat and exchange money Free and securely to the contacts. For Businesses, this will allow them to sell products online and collect payments faster.
Principal Product Manager
Rakuten Viber Pay
Jan 2024 - Now
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Principal Product Manager at Foodtech giant in Restaurant product line. I managed Search & Discovery squads and led experience across 6 brands with ~72 M sessions/month across 24 countries. Some key achievements:
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Launched Ads product 0→1 on search bar, increasing CVR by 6% for restaurant partners and revenue by €600k/quarter
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Enhanced discovery of Restaurant chains, leading to increased conversion for out-of-stock food items by ~1.37%
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Defined & launched Menu search, increased micro conversion by ~7% on menu pages
Principal Product Manager
DeliveryHero SE
July 2022 - Dec 2023
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Worked as Sr. Product Manager for Indonesian e-commerce. Responsible for Merchant catalog experience. Automated Review process using 7 ML models integration to reduce the wait times for the sellers. Used GenAI to provide the suggestions to sellers and help them create catalog easily. Led integration of e-com inventory with Quick commerce logistics to reduce cost & provide more ways to sell to the merchants.
Sr. Product Manager
Blibli.com
Nov 2020 - July 2022
Launched Travel booking categories in Amazon India. Lead end to end launch of Bus booking category and grew it. Also worked on UPI payment method launch for travel categories and personalisation features for customers.
Built India's best Travel linked Credit card rewards for Amazon Prime customers. Rated one of the best booking categories with ~4.3/5 rating for Bus booking on Amazon.
Launched Bus bookings on Tapzo India. Lead the UX research and design of Movie booking category and grew it. Also worked on integrating SDKs to leading Indian banks. Managed the integration of multiple partners (redbus & abhibus) on Bus bookings & Swiggy integration for Food ordering business.
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Worked with BFSI clients to automate customer service chat operations. Deployed early version NLP based solutions to predict customer sentiment and answers support queries. Assessed the P&L impact of Digital automation for +300 resources back & middle office center. Led UX refinement assignments using LUMA Design Thinking framework.
